Sales Process Advisory · Subang Jaya
A clearer view of how your sales conversations actually flow
Quietharbor works with Malaysian B2B teams to map their sales conversations, tidy pipeline definitions, and think through sales rhythm — without pressure frameworks or scripted tactics.
What We Offer
Three focused advisory engagements
Each engagement is scoped, documented, and delivered without noise. No retainers that drift, no scope that creeps.
Sales Conversation Mapping Session
We sit with two or three of your reps, listen to recorded calls if available, and write a short conversation map. The output is a written observation note and a suggested one-page talking frame — educational and advisory, with no high-pressure scripting.
- Written conversation observation note
- One-page suggested talking frame
- Closing review meeting included
Pipeline Hygiene Workshop for B2B Teams
A focused workshop that helps your sales team agree on a shared definition of pipeline stages and forecast categories. Suitable for Malaysian B2B firms with three to fifteen people in sales roles. The goal is a clearer shared language — not a revenue forecast.
- Two on-site sessions
- Written one-page pipeline reference
- Thirty-day follow-up review
Annual Sales Operations Advisory
A twelve-month advisory partnership for established firms whose head of sales wants an outside thinking partner. Monthly pipeline metric reviews, quarterly planning sessions, and written notes on questions raised by the team. The remit covers process and cadence — not deal coaching.
- Monthly pipeline metric reviews
- Quarterly planning sessions
- Ad-hoc written notes on team questions
Why Quietharbor
What makes the advisory worth your time
Field-Level Observation
We watch what your team actually does in conversations — not what the process deck says they should do. The gap between the two is usually where clarity is most needed.
Written Deliverables
Every engagement ends with a written reference — a conversation map, a pipeline definition page, or an advisory note. Something the team can read, revisit, and act on.
Malaysian B2B Context
The advisory is built around how B2B selling actually works in Malaysia — longer relationship cycles, committee decisions, and language considerations most offshore frameworks miss.
Honest About Scope
We are clear about what we cover and what we do not. No deal coaching, no commission design, no revenue promises. The advisory is process and rhythm — documented plainly upfront.
Team-Level Language
The pipeline workshop creates a shared vocabulary for your team. When a rep says "qualified," a manager hears the same definition. That alignment reduces forecast noise considerably.
Reasonable Time Commitment
Engagements are scoped by week, not open-ended. Your team knows when sessions happen and when the work is complete. No indefinite consultancy relationship unless you want one.
Start a Conversation
Would a short conversation be useful?
We are happy to hear about your team's current situation before you decide anything. A brief call or written note is enough to figure out whether our advisory work is a reasonable fit.
Common Questions
Things people usually ask first
What kind of companies is the Conversation Mapping Session designed for?
It suits Malaysian B2B firms where two or three salespeople regularly speak with prospects over the phone or in person. The engagement works well when a head of sales or business owner suspects the team's conversations are inconsistent but does not have a clear view of what is actually happening on calls. We do not require a minimum team size — the work just needs recorded calls or the ability to observe live ones.
Does the Pipeline Hygiene Workshop involve changing our CRM?
No. The workshop is about agreeing on definitions — what does "qualified" mean to your team, what sits in each pipeline stage, how does your team categorise a deal for forecasting. Once the team has written agreement on those definitions, you can apply them in whatever CRM you already use. We do not implement software or configure systems.
What does the Annual Advisory cover month to month?
Each month includes a review of the team's pipeline metrics and a written note if anything warrants comment. Quarterly sessions are longer and cover planning — how the team's rhythm, cadence, and process should adjust going forward. If the head of sales has a specific question between scheduled sessions, they can raise it in writing and receive a considered written response. The advisory does not extend to individual deal reviews or coaching.
Do you offer a shorter trial before we commit to the annual advisory?
The Conversation Mapping Session and the Pipeline Hygiene Workshop are both short-term and self-contained. Many clients who go on to the annual advisory begin with one of those first. That said, there is no formal requirement to complete a shorter engagement before starting the annual advisory if your team's situation already points clearly in that direction.
Are the prices fixed or subject to variation based on team size?
The published prices — RM 580 for the Conversation Mapping Session, RM 2,100 for the Pipeline Hygiene Workshop, and RM 4,600 for the Annual Advisory — are our standard engagement fees. The Pipeline Hygiene Workshop is designed for teams of three to fifteen in sales roles; if your team is significantly larger, we would discuss scope before confirming the fee. The other two engagements do not vary by headcount.
What information do you handle, and how is it kept?
We handle call recordings, pipeline data, and internal documents shared with us during the engagement. That information is used only for the advisory work and is not shared with third parties. Written deliverables become your property on completion. If your organisation has specific data handling requirements, raise them before we begin and we will confirm whether they are workable.
Find Us
Our Office in Subang Jaya
Suite 9-7, Wisma Consplant 2, Jalan SS 16/4, 47500 Subang Jaya, Selangor
Contact
Send us a message
Use the form below or reach us directly. We respond within one business day.
Contact Details
Phone
+60 3-5638 4271Address
Suite 9-7, Wisma Consplant 2,
Jalan SS 16/4, 47500 Subang Jaya,
Selangor, Malaysia
Working Hours
Monday – Friday: 9:00 AM – 6:00 PM
Closed on public holidays